Frequent Questions

Simple answers to your most common questions

How is the order placed? An order for the online processing of photos is placed from the user’s personal account, which you can access after the registration of your account.

How do I pay for the order? After uploading a photo you can pay with the help of the most popular online payment systems, including Visa, MasterCard, WebMoney, PayPal, etc.

Do we claim our rights to the processed photos? No, the rights to the processed photos are retained by the client in full.

Are my photos subject to demonstration on the web-site? The Retouched.net strictly observes the confidentiality policy. None of the third persons will see originals of the photos or their processed versions without a prior agreement with you. All the photos placed on the web-site as examples are demonstrated based on the author’s permit. In cases when the presented examples do not have originals, the authors allow publishing only processed photos.

What are the requirements for the files to be uploaded? We accept most of the digital formats: JPG, TIFF, PNG, PSD, most of the RAW formats (NEF, CR2, DNG), and others. The file archives (.rar, .zip, and others) are not accepted. Maximum size of the photo to be uploaded is 100 Mb, maximum size of the package of files to be uploaded is 2Gb. If you need to upload an order, which exceeds the said limits, please use the www.wetransfer.com and set our mail retouched.net@gmail.com.

In what format do you transfer the processed photos? The processed photos are transferred to the client by default in the JPEG format in the RGB color model. You can order the transfer of files in the TIFF, PNG or other format, by adding a relevant comment to your order. In response to your application we can also prepare a file for web.

How long does the processing of one photo take? The standard term of photo retouching is 2 working days. You can also choose the express retouching - 24 hours, for additional payment.

How are the processed files downloaded? When the order is completed, you will get access to the preview of the high-res processed photos. Are you happy with everything? Good, accept your photos and you will get access to .zip archive for downloading.

What if I am unhappy with the quality of processing? We ensures 100% satisfaction with the result: before accepting the work the client has the right to demand necessary corrections. To this end, at the preview stage you can indicate problem areas in the processed photos and mark relevant margins – we will review the project for free. Please add sufficiently detailed comments so that the designer could understand your expectations and improve the quality of his work. Please note that the comments should correspond to the previously chosen level of retouching, and should not contradict the comments to the initial order. In case of difficulties please contact the Service department, indicate the order number, and describe the problem.

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